Introduction
At Sweetch, we stand by the quality and integrity of our products. Each item is crafted to offer a healthier, natural alternative to refined sugar without compromising on taste or versatility. However, if you experience any issue with your order, we're here to help.
1. Product Returns & Refund Eligibility
a. Returns: We accept returns and offer refunds for products purchased via our website (www.sweetch.in) within 8 days of the purchase date.
b. Eligibility Criteria: To be eligible for a refund, the following conditions must be met:
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The product must be sealed, unopened, and within its stated shelf life.
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Products must have been stored according to the storage instructions on the packaging.
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Due to the nature of our snacks, photographic evidence of any damage or spoilage must be provided within 24 hours of delivery.
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Proof of purchase, such as the order number or receipt, must be provided.
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The refund request must be submitted within the specified return period.
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Products that have been opened or consumed will not be eligible for return.
2. Refund Process
a. Initiating a Refund: To request a refund, please contact our customer support team at sweetch@harvestanaturalsagro.com. Please include the following details:
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Your full name and contact information.
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The order number and date of purchase.
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A detailed explanation of the reason for the refund request.
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Any relevant supporting documentation, including photographs.
b. Review and Approval: We will acknowledge your request within 24 business hours. We will review your request and notify you of its approval or rejection. We may request further information if necessary. For perishable goods, an inspection may be conducted to verify your claim.
c. Refund Method: If your refund is approved, it will be processed using the original payment method. Please allow 7-10 business days for the refund to appear in your account. Delivery charges are refundable if the return is due to our error.
3. Non-Refundable Items
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Custom Orders: Customised or personalised orders are non-refundable, except in cases of defects or errors in the customisation process.
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Promotional Offers: Products purchased during promotional offers, including but not limited to discounts, bundled deals, and flash sales, are non-refundable.
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Perishable Goods: Perishable food items that are not damaged or spoiled upon arrival are non-refundable.
4. Shipping Costs
a. Return Shipping: If you're returning a product for reasons other than defects or our errors, you may need to cover the return shipping costs. For perishable snacks, we may arrange a pickup at our discretion.
b. Proof of Damage: If the return is due to shipping damage, photographic evidence is required before return shipping costs are covered.
5. Cancellation of Orders
a. Order Cancellation: You may cancel your order before on the day of shipment. Once shipped, our standard refund policy applies.
b. Custom/Bulk Orders: Cancellation of custom or bulk orders may incur a cancellation fee.
6. Contact Information & Grievance Officer
For any questions or concerns regarding this policy, or to raise a grievance, please contact us at:
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Customer Care Number: +91 9833961262
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Physical Address: 4th Floor, Unit no 403, B(I) Wing, Kailash Business Park, Hiranandani Link Road, Vikhroli
Grievance Officer:
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Name: Vinayak Amburle
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Company: Harvesta Naturals Agro private limited (Sweetch)
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Phone: +91 9833961262
7. Changes to this Return and Refund Policy
We may update this policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically. We may also notify you of significant changes via email.
By purchasing from www.sweetch.in, you acknowledge and agree to this Refund Policy.