Welcome to Sweetch!
These Terms and Conditions govern your access to and use of the website www.sweetch.com ("Website"), operated by Harvesta Naturals Agro Private Limited.
Please read these Terms and Conditions carefully before using our Website. By accessing or using the Website, you agree to be bound by these Terms and Conditions and all policies referenced herein. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services.
1. Acceptance of Terms
By accessing and using this Website (www.sweetch.com), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please refrain from using the Website.
2. Legal Entity
This Website is owned and operated by Harvesta Naturals Agro Private Limited, with its registered office on 4th Floor, Unit no 403, B(I) Wing, Kailash Business Park, Hiranandani Link Road, Vikhroli, Mumbai (Maharashtra) hereinafter referred to as “we,” “our,” “us,” or “the Company.”
3. User Responsibilities
a. You agree to use the Website in accordance with all applicable laws and regulations, including food safety standards and regulations, and any guidelines provided by regulatory bodies concerning sugar alternative products.
b. You shall not engage in any conduct that interferes with the proper functioning of the Website, including but not limited to hacking, distributing malware, or engaging in any other malicious activities.
c. You shall not use the Website for any unlawful or prohibited purposes, including the distribution of harmful, offensive, or misleading content.
4. Intellectual Property
a. All content on the Website, including text, images, graphics, logos, product names ("Sweetch"), and trademarks, is owned or licensed by the Company and is protected by copyright and other intellectual property laws.
b. You may not reproduce, distribute, or use any content from the Website without prior written permission from the Company.
5. Products and Services
a. Sweetch offers a range of sugar alternative-based products. All products are subject to availability.
b. We reserve the right but are not obligated to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
c. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Website is void where prohibited.
6. Product Information and Disclaimer
a. We strive to provide accurate and up-to-date information regarding our products, including ingredients, nutritional information, allergen details, and the specific sugar alternatives used. However, we do not warrant that the information is error-free, complete, or current.
b. Product images are for illustrative purposes only and may not perfectly represent the actual product.
c. Given the nature of sugar alternative products, you are solely responsible for reviewing all product information, ingredient lists, and allergen details before consumption. If you have specific dietary requirements, allergies, or medical conditions (e.g., diabetes), or are taking medications, consult with a healthcare professional or registered dietitian before consuming our products.
d. Our products are intended for consumption as part of a balanced diet and a healthy lifestyle. We make no claims regarding the medicinal, therapeutic, or weight-loss benefits of our products. They are not intended to diagnose, treat, cure, or prevent any disease. Individual dietary needs and responses to sugar alternatives may vary.
7. Payments and Billing
a. If you make purchases through the Website, you agree to abide by the Company’s payment and billing policies, as outlined during the checkout process.
b. All prices are listed in Indian Rupees (INR) unless otherwise specified.
c. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed. d. Any fees or charges associated with your use of the Website or purchases made on the Website are your responsibility.
8. Shipping and Delivery
a. We will make reasonable efforts to deliver your orders within the estimated delivery timeframe. However, we are not responsible for delays caused by third-party delivery partners, unforeseen circumstances, or force majeure events.
b. You are responsible for providing accurate and complete shipping information. We are not responsible for delivery issues or losses caused by incorrect or incomplete addresses provided by you.
c. For more detailed shipping information, please refer to our separate Shipping Policy, which is incorporated herein by reference.
9. Returns and Refunds
a. Our returns and refunds are governed by our separate Returns and Refunds Policy, which is incorporated herein by reference. Please review this policy carefully before making a purchase.
10. Termination
The Company reserves the right to terminate or suspend your access to the Website at its sole discretion, without notice, for any violation of these Terms and Conditions or for any other reason, including but not limited to, suspected fraudulent or abusive activity.
11. Limitation of Liability
a. The Company makes no representations or warranties about the accuracy or completeness of the content on the Website. Your use of the Website is at your own risk.
b. To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages (including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses) arising out of or in connection with your use of, or inability to use, the Website or our products.
12. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed by the laws of India. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra (India).
13. Changes to Terms and Conditions
The Company reserves the right to update or modify these Terms and Conditions at any time without prior notice. You are responsible for regularly reviewing the most current version of the Terms and Conditions to stay informed of any changes. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.
14. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us at sweetch@harvestanaturalsagro.com or our registered physical address provided above.
15. Entire Agreement
These Terms and Conditions, along with our Privacy Policy, Shipping Policy, and Returns and Refunds Policy, constitute the entire agreement between you and the Company regarding your use of the Website.
By using this Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.